Stats¶
Management Customer [Customer Name] Stats
Use Stats to view graphs related to calling and call quality statistics and reports.
Use the selectors at the top to define the time and date range for the graphs. The Analytics section helps manage all graphs.
Main¶
Data related to Session Initiation Protocol (SIP) signalling and call completion.
| Graph | Description |
|---|---|
| Channels | Details of historic channel usage |
| ACD | You can view Average Call Duration as a Total, or you can isolate traffic on a per-carrier basis (click on a customer to remove / add it from the graph). If ACD is lower on one carrier, that's indicative of potential line quality issues |
| ASR | You can view Answer Seizure Ratio as a Total, or you can isolate traffic on a per-carrier basis (click on a customer to remove / add it from the graph). If some carriers are lower than others, this may create an issue |
| Customer Carrier ACD | Plots ACD for each carrier on separate lines. It's useful for identifying under-performing carriers |
| Customer Carrier ASR | Plots ASR for each carrier on separate lines. It's useful for identifying under-performing carriers |
| Attempts | It's helpful to compare total connected calls to total attempted calls (which correlates to CPS below) |
| Balance | Balance over time |
| CPS | Calls per Second over time |
| Customer Carrier Duration | To view desired stats, click on the carriers to select or deselect individual carriers |
| DTMF | DTMF (Dual Tone Modulated Frequency) percentages |
| Customer Carrier DTMF | DTMF percentages for each carrier |
| Codes | SIP response codes (List of SIP Response Codes) |
| Codes Total | Allows you to see SIP codes as a percentage, which is useful for identifying potential problems |
| PDD | The lower the Post Dial Delay the better; typically not viewed as problematic until it gets over 7 seconds |
| Destinations | Displays all possible call destinations |
| CLI ASR | View ASR statistics per CLI |
| Channel and CPS Breach | This will identify instances when customers have exceeded your preset thresholds |
| Fraud F1 | Internal metric used to determine whether a customer dials plenty of different numbers rather than similar or identical ones (which may show a potential fraud situation) |
| ASR + | Click here to know about ASR + |
Round Trip Time¶
View call media stats and quality metrics
| Graph | Description |
|---|---|
| Round Trip Time (RTP) | The time it takes for an RTP server control packet to make a round trip to the customer's equipment and back, same as an Internet Control Message Protocol (ICMP) ping.(Round-trip delay time from Wikipedia) |
| Packet Loss | The number of packets lost during transit from the customer end going to the RTP server. A loss of packets may cause some voice quality issues, or it may not be detectable. (Packet Loss from Wikipedia) |
| Jitter | The number of packets that arrive in the wrong order. For example, Packet #51 arrives before #50, but sent after #50. A higher jitter (50+ ms) may point towards potential voice quality issues. (Jitter from Wikipedia) |
| MOS | Mean Opinion Score considers all the above-mentioned factors and generates a value that represents total voice quality; essentially, an average measure of Real-Time Transport Control Protocol (RTCP) to generate a score for voice quality (ranging from 0 to 6; greater than 4 is good).(Mean Opinion Score from Wikipedia) |