Monitoring Guide

ConnexCS offers several tools for monitoring Customers and Carriers to help plan, bill, and troubleshoot.

Monitoring Customers

You can find All Customer Monitoring in Management Customer [Customer Name]

Stats

On the Stats tab, view graphs related to calling and call quality statistics and reports. All the filtered graphs by different time segments are available to download. Click here for more details.

Route Stats

Route Stats displays Channel, Channel Breach, and Calls Per Second (CPS) Breach data based on individual routes.

Latest Calls

The Latest Calls tab provides records of incoming and outgoing calls. View calls and refresh the list of simulated calls. Click here for configuration details.

Dialogs

The Dialogs tab displays all active calls on the account, allowing you to view active calls with a single click.

Alerts

Use Alerts to send customers notifications when certain events occur. It also automatically deactivates accounts after reaching preset thresholds. Click this tab to view all configured alerts. Click here for configuration details.

Monitoring Carriers

You can find All Carrier Monitoring in Management Carrier [Carrier Name]

Consecutive Failures

Consecutive Failures (found on the main Carrier tab) is a straightforward way to assess a carrier's ability to connect calls. Click here for more details.

Failover

Failover simplistic way to measure a carrier's ability to connect calls. Click here for more details.

Stats

On the Stats tab, view carrier-related statistics. Click here for more details.

Alerts

View Alerts tied to Consecutive Failures. Click here for more details.